Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms NH HOTELES Spain 112 12,500 71 8,121 19 2,678 22 1,701 Germany 52 8,867 51 8,723 0 0 1 144 The Netherlands 28 5,347 9 1,279 18 3,988 1 80 Belgium 8 1,118 1 241 7 877 0 0 Austria 6 973 6 973 0 0 0 0 Switzerland 4 561 2 329 2 232 0 0 Italy 1 384 1 384 0 0 0 0 England 1 200 - - - - 1 200 Hungary 1 160 1 160 0 0 0 0 Portugal 1 83 1 83 0 0 0 0 TOTAL EUROPE 214 30,193 143 20,293 46 7,775 25 2,125 CURRENT HOTELS NH Berlin Alexanderplatz (Germany) 29 ABOUT US 5 In 2004, NH Hoteles opened a total of 9 establishments with 1,200 rooms and signed contracts to add 10 new hotels with an additional 1,600 rooms. The Group’s hotels stand out for their city centre location, gastronomy, technology and decoration < NH Palacio de Santa Marta - Trujillo (Spain) BREAKDOWN OF THE HOTEL PORTFOLIO (I) EUROPE TOTAL LEASED OWNED MANAGED
30 BREAKDOWN OF THE HOTEL PORTFOLIO (II) LATIN AMERICA TOTAL LEASED OWNED MANAGED Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms NH HOTELES Mexico 14 2,937 2 249 6 1,244 6 1,444 Argentina 7 967 0 0 7 967 0 0 Cuba 1 277 0 0 0 0 1 277 Uruguay 1 136 0 0 1 136 0 0 Brazil 1 135 0 0 1 135 0 0 Chile 1 122 0 0 1 122 0 0 TOTAL LATIN AMERICA 25 4,574 2 249 16 2,604 7 1,721 OTHER COUNTRIES TOTAL LEASED OWNED MANAGED Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms NH HOTELES South Africa 2 240 1 198 1 42 0 0 Ghana 1 234 0 0 0 0 1 234 TOTAL OTHER COUNTRIES 3 474 1 198 1 42 1 234 SIGNED CONTRACTS TOTAL LEASED OWNED MANAGED Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms NH HOTELES Europe 23 3,519 18 2,859 2 158 3 422 Latin America 4 476 2 213 1 215 1 128 TOTAL OTHER COUNTRIES 27 3,995 20 3,072 3 373 4 550 Contracts signed by NH Hoteles up to March 31st 2005 NH Hoteles portfolio at March 31st 2005 NH TOTAL TOTAL LEASED OWNED MANAGED Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms TOTAL NH GROUP 242 35,241 146 20,740 63 10,421 33 4,080
31 NH Palacio de Ferrera courtyard - Avilés (Spain) 59.5% Leased 29.8% Owned 10.7% Managed 36% Spain 25% Germany 15% The Netherlands 8% Mexico 5% Mercosur 3% Belgium 3% Austria 3% Others 2% Switzerland NH HOTELES PORTFOLIO MARCH 2005 Breakdown by rooms Breakdown of rooms by countries 58% Floating capital 10% Ponte Gadea 6% Bancaja 5% FINAF 92 5% C.F. Caja Madrid 5% Hoteles Participados 5% HH 6% Management team NH Hoteles Shareholders (at March 31st 2005)
32 NH Laguna Palace - Mestre - Venice (Italy) SPAIN ITALY TOTAL SPAIN ENGLAND MEXICO TOTAL THE SPAIN ITALY ROMANIA GERMANY NETHERLANDS MEXICO TOTAL SIGNED AND OPENED HOTELS HOTELS OPENED IN 2004 HOTELS SIGNED IN 2004 HOTELS OPENED IN 2005 (UP TO MARCH 31st) Hotels 4 1 1 6 Rooms 416 200 28 744 Hotels 8 1 9 Rooms 818 384 1,202 Hotels 3 2 2 1 1 1 10 Rooms 275 615 161 293 206 135 1,685
NEWLY SIGNED HOTELS In 2004, NH Hoteles signed contracts to add 10 new hotels with a total of 1,685 rooms. Three of these will be in Spain; one in Barcelona, one in Valencia and another in Salamanca. In Barcelona, a contract was signed for a 138-room hotel, in Valencia a 100-room hotel, and the future NH Salamanca, which will be a member of the Collection category, will have 37 rooms. Seven new hotels were signed outside of Spain in 2004; two in Italy, two in Romania and another three in the Netherlands, Mexico and Germany. In Italy, NH Hoteles signed two hotels with a total of 615 rooms divided between the NH Laguna Palace hotel, which is already operational in Mestre (Venice), and a hotel in Milan that will open in 2006. NH Hoteles signed an additional five hotels abroad: one 206-room hotel in The Hague, the Netherlands, two in Romania, where one, with 78 rooms, will be in Bucharest and the other in Timisoara with 83 rooms, a 135-room hotel in Santa Fe, Mexico, and finally a hotel with 293 rooms in Düsseldorf (Germany). Accordingly, NH Hoteles maintains its objective of strengthening its presence in preferential markets and continuing to grow in markets with the most business potential, this year entering two new markets: Italy and Romania. To which we have to add the entry into the United Kingdom at the end of March 2005. NH HOTELES AND ITS EMPLOYEES Chain employees embody the best of the NH brand and are its greatest asset. NH Hoteles currently has 12,671 employees of 106 different nationalities, which demonstrates the chain’s multicultural and global scope. NH Hoteles has a workforce that is capable of meeting current and future challenges, thanks to the great sense of belonging that employees have shown to the chain. Inauguration of the NH Central Convenciones - Seville (Spain) 33
34 A YEAR OF CONSOLIDATION Throughout 2003 and 2004, NH Hoteles defined an important number of general Human Resources policies and innovative tools, such as the new Performance Management and Management by Objectives system, in addition to consolidating and monitoring all of the processes, policies and procedures created in previous years. PROJECTS DEVELOPED The NH Employee Card was created and serves to identify employees as an integral part of NH Hoteles, as well as enabling them to obtain discounts and special rates at all of the chain’s establishments. NH Hoteles developed the NH Idea project with the objective of increasing employee satisfaction, promoting and rewarding the implementation of ideas with a quantitative business impact. In addition to fostering the sharing of best practices and motivating employees. Furthermore, an innovative Performance Management system has been created with a view to achieving more fluid communication between managers and employees, recognising talent, improving human capital and increasing NH Hoteles’ integration culture. The company designed the new NH Hoteles Welcome Plan to explain the company culture to new employees in a very graphic manner. International internal development programme (February 2004) NH Prisma - Madrid (Spain)
35 Throughout 2004, over 230,000 hours of training were given in which all employees from the different areas of the company participated. The following are some examples of corporate courses developed by the company: • Central Reservations System (CRS) • Customer Relationship Management (CRM) • Selling the “NH World”. • Both national and international internal development programmes. • E-learning. Training modules on English, Leadership, office software applications, total quality services, etc. “The commitment and enthusiasm of all of our employees enables us to improve service and increase customer satisfaction.” Train the trainers course (November 2004) - Valencia (Spain) NATIONALITY OF OUR EMPLOYEES 38.2% Spanish 16.9% Dutch 16.7% German 12.9% Mexican 9.5% Others 2.5% Argentinean 1.6% Austrian 1.6% Belgian
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